Bigbasket.com — non-delivery of product

Read as below:

Hari & team,

This is my 3rd mail to you all. Its now 10.55 am and the order is still not delivered to security nor at my doorstep. Go through the mail trail.

Am trying to contact on both the numbers provided on the app. No one picks up. Nor their is a response to chat for now 1.5 hours approximately.

Absolute cheating. I curse you and your team that this kind of attitude will not take you or you company far.

Regards,

Vishal singh
[protected]

On sun, apr 19, 2020 at 10:08 am vishal singh wrote:
Hari and team,

I think the team at bbdaily (Bigbasket) apart from cheating also does not have the courtesy to respond back. Check the mail trail.

Now we stand at 10 am and the order for today is still not delivered at my doorstep nor at the security gate.

As i said, i want the following to be done asap at your end, else face the consumer court.

A) refund me the money for my non - delivery of order today or give me the order
B) terminate services of delivery boy at my society as well as get milk delivered to my doorstep since there are no issues at my security gate
C) terminate services of prem kumar, vanitha, karthik and sridhar, all your bbdaily agents for false promises of call back and false information on delivery of my products
D) apology from your and your team's end for inconvenience and a promise that in future i will not face any issues

Regards,

Vishal singh
[protected]

On sun, apr 19, 2020 at 9:08 am vishal singh wrote:
Hari,

I am writing to you to complain as a result of cheating by your company. As well as poor quality of support.

You can check the details for my account along with chat details through my mobile number [protected].

Today my order is not delivered. I started chatting for help at 7.54 am. Initially was told that order will be delivered by 10 am by your agent abhinandan kumar. Then chaitanya dixit came on line and after that kapil kishan. Finally kapil told me that milk was delivered at 7.56 am at security gate likely. I went to check at security gate and was told no milk has been delivered. I tried calling up both the numbers provided for help multiple times but no answer and it got disconnected after some time. I am now trying to chat with mr. Sridhar for last 12 minutes but he says order is delivered at security gate. I again checked and am told now that order is not delivered at security gate. One thing i would also like to mention is that there are no restrictions at my security gate for delivery and milk, vegetables, grocery and newspaper can be delivered at doorstep. So your delivery boy and the agent is cheating by providing wrong information. I will end up sue your company for cheating and deficient delivery even though the amount is small.

I think you have started cheating as a company because you don't have money to pay for salaries as well as to dealers/suppliers so you want to swallow customer money.

Yesterday also when i woke up, i did not find milk at my doorstep. When i checked i was told it is delivered at security. I went to security and picked up the milk and found it to be a different packet. I was delivered toned milk instead of full cream as per my order. Also the security guard told me that the delivery boy came and kept the milk and rushed out without telling the flat number to which it was to be delivered. I chatted with prem kumar, vanitha, karthik etc. And asked them if can be called back by a senior agent. They kept promising that i will be called in 15-20 minutes but i did not receive a call for the whole day from bbdaily.

Here is that i want as actions from your end:

A) refund me the money for my non - delivery of order today or give me the order
B) terminate services of delivery boy at my society as well as get milk delivered to my doorstep since there are no issues at my security gate
C) terminate services of prem kumar, vanitha, karthik and sridhar, all your bbdaily agents for false promises of call back and false information on delivery of my products
D) apology from your and your team's end for inconvenience and a promise that in future i will not face any issues

I await your reply or else i take it to the court for a legal battle even if the money involved is a small amount.

Regards,

Vishal singh
[protected]