Bigbasket.com — Non-Receipt of Ordered Products & Deficiency of Services by Big Basket.

I have placed an Order vide Order Ref. No. EXN-[protected][protected], on Monday, 1st August, 2022 with Big Basket and made the full payment on-line on their App. and the items were supposed to be delivered on Tuesday, the 2nd of August, 2022 between 7.30 PM to 10.30 PM, but it was shocking and surprising that the same were not delivered inspite of being at Home during the whole day and my Order Slot was changed by Big Basket on its own, without informing me and even without taking my consent to Thursday, 4th August, 2022 between 7.30 AM to 10.30 AM.

Further, when I contacted at their Customer Care No. [protected] on 3rd August, 2022 at 9.52 AM and enquired about non-delivery of my above said Order on 2nd of August, 2022 as per the slot given as well as change in the slot to 4th August, 2022, I have been informed by their Customer Care Executive that my above said Order was not delivered yesterday due to wrong information and comments updated by their Delivery Agent that my Order was returned un-delivered from my Door Step (Home). This is totally fake comments which were put there by their Delivery Agent and ridiculous and we were at Home for whole day on 2nd August, 2022.

This is totally un-justified at Big Basket's end and also deficiency in services and I am feeling cheated by a Company like Big Basket, a well knowned Tata Enterprises, as their Delivery Agent never came at my Home address during the whole day till midnight. He has put the fake comments. This is not fair on the part of Big Basket.

It was again shocking to mention here that inspite of the promised slot for delivery of my order, which was given for today i.e. 4th August, 2022 between 7.30 AM to 10.30 AM, again my Order has not been delivered and the Slot has again been changed for tomorrow between 9.00 AM to 12.00 PM by the Big Basket on its own, without informing me and even without taking my consent. The delivery agent has mentioned the reason for not delivering the items as "he has called me up, but he did not get any response from my side". In this regard, I would like to mention here that the Deliver Agent of Big Basket has never called me up today and he is totally lying.

This is totally ridiculous and un-justified on the part of Big Basket like Company, a Tata Enterprise. An enquiry in this regard should be initiated and a strict action should be taken against the Delivery Agent for giving and putting the fake information and not delivering the ordered products on the given slot and time and also I should be compensated for the mental harassment.

Further, I would also like to mention here that I have not received any response from the Big Basket like Company, a Tata Enterprise against my Complaint lodged over their Customer Care Phone Number as well as sent through E-Mail yesterday.

Thanks & Regards,

Davinder Kumar Nagpal
Mobile: [protected]
E-Mail ID: [protected]@hotmail.com