Bigbasket.com — order cancelled on its way and money not refunded.

Address:

Bangalore: Supermarket Grocery Supplies Pvt. Ltd. 2nd Floor, Fairway Business Park, Embassy Golf Link, Challaghatta, Bangalore, Karnataka 560071

I had ordered few essential commodities from big basket on 15th april 2020 at 10:26 am worth rs 4952.54 with order no - mnofo[protected] and got the confirmation that the order will be delivered between 06:30 am - 08:30 pm.
On morning at 08:09 am on 17th april 2020, i got a call from the bigbasket delivery man from the mobile no [protected] and he confirmed the address and said that order will be delivered at about 08:00 pm.
On 17th april 2020, 01:00 pm i got a message that my order has been cancelled and when i called customer care, they said the items are unavailable.
How can the packed items which the delivery boy was on way to my home became unavailabl all of a sudden. This type of fraud act itself is raising questions in the working management of bigbasket and its channel of logistics. Moreover the money is not getting refunded.
In this tough times of corona virus, such fraudulent things are happening in the country when all the innocent citizens are fighting with the pandemic.
I request bigbasket to immediately take an action aginst this and send my hard earned money back.
Manpreet singh
[protected]