Bigbasket.com — Order misplaced

Address: F1-20B Hari Kunj Apartment

I have raised an order on big basket with a delivery slot of 7:30am-10:30am, i had a personal plans to go out but big basket came with a showstopper, till 6pm there were no whereabouts of my order, tried calling the customer support as per process and 4 times I have got fake promises that order will be delivered in 20min or 1hr max.
Are we fool here to pay and then wait unecessary
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    BigBasket.com Address
    No. 7, Service Road, Bangalore, Karnataka, India - 560071
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