Bigbasket.com — Order no: a-mmo[protected] non delivery

Address:	400102
Website:	Www.bigbasket.com

This is to inform you that my order which was set to deliver on 4th July 2016 time slot 5-7:30pm never got delivered.
Surprisingly it shows delivered under my orders tab in Bigbasket app.
This is horrendous, or rather criminal. I had been wasting my time calling customer care since 7pm evening. I have been speaking to various customer service agents such as Parmeshwar, Mahesh etc. But no one is able to help me here, this has caused a lot of trouble to me. I should get what I rightfully paid for. I had to speak to one of your agents Mr. Mahesh Kumar Rathore, he placed the order again and advised that half of the order can be delivered on Tuesday 5th July 2016 and the other half will be delivered in 6th July 2016. There are 2 items which are now out of stock and I shall be getting a refund for them. The orders he placed are showing as COD where as I have already paid for the previous order which never got delivered, it amounted to INR 2654.00
This is criminal, I will never be ordering again from Bigbasket and no one else from my peers would as well. I want the groceries delivered for which I have already paid for ASAP. I won't be paying for any order which was placed on behalf of the order which never got delivered. Nor am I paying for any additional charges for delivery. I need compensation as well.
This is not at all acceptable.
I am attaching a screen shot of the order which I originally placed and which never got delivered for reference.
Regards,
Aman