Bigbasket.com — order not delivered :befooling customers

Address:

Gurgaon, Haryana, 122017

Bguo[protected]

Order not delivered #
Complaint lodged #
Again called cc for complaint
Cc quoted the reasons as "traffic jam" & "operational issues, therefore updated as delivered".
He promised to call back with updates # no call received
Mailed to cc for such issues
Received call & mail # promised delivery by 16th, as operational team is looking into it.
Received a call again stating that slot booked for 17th mar.
Received a message that due to "operational constraint", order will be delivered by 18th mar.