Bigbasket.com — order not received, said area out of service, harassed for two days, money refunded to bb wallet which again cannot be used as area is out of service

Address:

Munnekollal, Bangalore, Karnataka, 560037

I had ordered a bulk of items (#MBFVO[protected] which was to be delivered on 3rd Nov between 2 pm to 5 pm. At 5 pm I called the customer care and was told it would be delivered the next day from 7 pm to 10 pm. On 4th Nov, today, I called them again and they said order cannot be delivered as the area is out of service. So why was the order taken at all? And now my 3809 rupees are refunded to my BB wallet. But since my area is out of service, how on earth am I supposed to use this wallet? All my money and time just gone. When I wanted to escalate, the executive put me on hold and then disconnected the call. And now I cannot even call back cause may be they blocked me. Pathetic service.