[Resolved]  Bigbasket.com — Ordered material purposely cancelling to fill BB wallet

Address:

Bangalore

Ordered date: 29/11/2020

Order No" MBO[protected]
Invoice No: MBI[protected]
Order Booking Name: Lekshmi Anoop

Really sick on the service been rendered by your guys who deliver here as kindly train them and please dont send attitude guys to deliver. This will go for a topic on blog and consumer forum.

As per my order been placed, your person came and given a call at 6:00am today to deliver the stuff. Yesterday i have clearly informed the security to collect the stuff as if coming at morning time. I have experienced today that the person came with goods and have taken back the essential material been ordered and cancelled it.
17 items been cancelled itseems and showing that operational constraint which is of a value of Rs 2789. If that is the case why do you guys accept the order and take money in that case. Its been clearly notified by our security guard that the person who came to deliver has ignored and taken it back and cancelled itseems. Now when you guys cancel the order it will go to our BB wallet which i feel a big time business opportunity you guys are creating and working out. Big value orders you take the money and cancel it which comes to your account and from there we need to order. A day interest you guys can have. This is really not acceptable which i need a clear cut answer on this. In this case we are going to take a serious action on this kind of response which is purposely done. I need a reply on this based on that i will be filing towards the regulatory as well seeing this kind of action.
Regards
Anoop Vasudevan