Bigbasket.com — poor customer service at bbdaily

Address:

Bangalore, 560067

Bigbasket marketing person approached me Feb last week with lots of offers.I thought of trying out this option thinking of big brand of bigbasket.But I was completely wrong with their pathetic service
I recharged for rs2000 thinking I will use for long term.But the service was pathetic.Out of 7 days i subscribed, 4 days milk didnt come and rest of the days it came late after 7.30AM when they promised to deliver before 7AM.I was using Daily ninja for last 1 year and they were delivering regularly before 6AM.So BBdaily expectation was very clear for me.
Disappointed with their service, I requested to refund my money of Rs2000 and as per their customer care people they initiated tranfser on 12th March.I had called them atleast 6-7 times, 10-12 times contacted through their customer support through app and continuosly following up for the last 2 weeks(almost 25 mail transaction happened).Everytime I will get a standard reply that the issue has been escalated(ticket number[protected]) and payment team is working on that.But I am not sure what the payment team is working for 3 weeks that they could not resolve the issue.I have shared my account statement also to prove that money has not credited till now.Still I am not getting any update and they have no intention to resolve the issue which is pathetic especially from a brand like bigbasket.