Bigbasket.com — Product not delivered, kolkata, order no#mkovo[protected]

Address:	Kolkata, West Bengal, 700078
Website:	bigbasket.com

Order no# mkovo[protected], order placed on sunday, 4th sept and initial delivery time was monday, 5th september 7:30pm to 10pm. I rushed home by 7:30pm and waited till 10pm. No one came. I called big basket customer care. They told sorry due to rain order delivery time got shifted (Without any intimation to me and order portal still shows old time). I then re-scheduled delivery time to 7am - 9:30am slot today, 7th sep 2016. I was assured they are sorry and i will be given 10% of my order value as refund compensation due to my harassment.

Today after waiting till 9:16am, i called customer care, i was told they are on their way. Wait another 15min they will come for delivery. I was already getting delayed for my office, still waited. No one came. At 9:45am i called customer care again. The lady was clueless why order was not delivered and told me they will definitely contact me and update status. I asked ok, by what time. She told another 20 ~ 30min. It was 9:45am and now 10:47 am. More than one hour. No contact phone came and no update on my order status. Is this what you call customer service. Ultimate harassment and big basket don't even bother. Btw i have recorded conversation of all my communication where they have promised me all these 10% refund, order out for delivery and will be in another 15min and they will contact me by another 20 ~ 30min.

Need a resolution asap.