Bigbasket.com — received stale chicken product

Hi,

This is regarding order number dxmpo[protected].in the item list i had ordered chicken also, but i received a stale product. I had to immediate throw it into the dustbin as the smell was really bad.
If big basket cannot deliver the fresh chicken product, why cant they stop its sale. I am highly disappointed. Also i did send an email to them but they did not have even courtesy to reply to that mail.
In future i wont be ordering any product from bigbasket.com because the customer service is really pathetic.