Bigbasket.com — Refund and poor customer service

BB Complaint Ticket No:[protected]

Q1. Ordered Mango 2Kg, received in 2 packets ; returned one packet (poor Quality), total amount deducted for 2kg = 192.72/-; but refund is just 88 rs ?? Please correctly refund half price of selling price 96.4 Rs.

Q2 Fruits and Veggies items are always BILLED overweight..
Never recd these as ordered quantity .
Also now sending fruits/veggies in loose bags many items mixed in one sack loose..no weighing labels etc .. quantity remains doubtful..

Refer :
Order No: EXN-[protected][protected]
Mango 2.kg rs 176.0 Quantity change 2.19kg rs192.72