Bigbasket.com — Refund of my money

Address:

Khasra No. 147/1-2-3, Village Bamnoli, Sector 28, Dwarka, New Delhi 110061

Dear Sir/Mam

Please be noted a transaction of rs 556/- on 9/07/2020 for 10 item (order copy is enclosed) is not delivered on 10/07/2020 and the order is itself cancelled, from 9/07/2020 to 15/07/2020 neither i received my order nor my money is refund. I do a regular follow up with your customer care services but as on date no action has been taken.

I want a return clarification on my mail regarding this delay and harassment.
I want my money to be refunded or the 10 items to be delivered to my address.

In addition to the above in my dashboard of big baskets, what a negative balance of 47479/- is showing from 2016, can you clarify what this is?? and how the payment gateway is open for such a long time of almost 4 year and 7 month.

Please find enclosed a snapshot of orders and invoices in respect of the above matter, this how your company works and harass the customer.

I don't bother about money, I can get the same stuff from other online grocery stores, it's the pity of the big basket of losing the confidence of their customer.