Bigbasket.com — refund process

Address:

New Delhi, Delhi, 110009

I am a regular customer at the site. In fact I am a BBstar member. My id is Lanun khongsai. Recently 3 orders of mine were cancelled.
1) MGUO[protected] for Rs. 1539.50
2) A-MGUO[protected] for Rs. 6943
3) MGUO[protected] for Rs. 1735
I understand that you must be facing difficulties because of the current state of affair. But the refund is being credited to my BB wallet and not to my bank account. That is a big big problem as you can see- the amount I spent isn't a small one. I need that money to stock up on essential items since I am in self-quarantine. And I cannot do that if you trap my money in the form of your store credit when your site isn't even functional. I cannot take your store credit. Please refund me to my bank account. I used my debit card to pay for the items, not the store credits and I would also like to be refunded the same way. Also my details are saved in the site.
Please do the needful. I absolutely refuse to take store credits. That would be very selfish and self serving of you.