Bigbasket.com — The Order was not Delivered..! They give False Commitments to customer..!

Address:	Bangalore, Karnataka, 560071
Website:	www.bigbasket.com

Big Basket Is a worst Website for ordering online for Groceries and any thing..! And the customer care is even Worst..! They give false commitment to customer who are waiting for their products.!
order no : MBO[protected]
a deliver guys call me and says that your address is wrong. how can my house is wrong he wants exact position like where he has to take a right turn, left turn. then when i called he told me that the product will be delivered by scheduled time.
but it did not get delivered . when i called once again he says he due to technical problems it will reach tomorrow.
then i called the customer asked to transfer the call to superior. he disconnected my call.
once again called the customer care he told me the deliver boy is stuck in traffic.
then supervisor says due to technical problem it will be delivered tomorrow. they give false commitment and waste our time and also not deliver the items which we ordered.

and i had made online payment and also delivery charges was applied and if i ask for a refund he says it takes 8 working days to return to bank.

these guys are cheating customers by false commitment. if was a electronic goods we would have waited for some time. but its a food product for whic old aged people will be waiting for their dinner or lunch.

plz do take action against the company. and a review to customer never ever order anything from big basket. may be they deliver it after 20 days by giving commitment as 12 hrs.

Bangalore:
No. 7, Service Road,
Off 100 Feet Road Indiranagar
Landmark: Above HDFC Bank
Bangalore, Karnataka 560071