Bigbasket is part of Tata Neu app . Tata neu team conducted Tata rewards league where users are encouraged to place more orders and amount more than 15000. In the league users who place orders more than 10 and amount more than 15000 reach to final stage. I have placed almost 12 orders worth 17000 on bigbasket and my bigbasket account is deactivated due to this. I have wallet balance.more than 3500 in bigbasket and they are not activating my account.
When i reached out to customer team, they said my account is deactivated for misusing policy like placing orders for commercial purpose and holding multiple accounts. I provided them the clarification that i have placed more orders as part of Tata rewards league . I have been a bigbasket customer since last 8 years and this is the first time i placed more orders due to tata rewards league. I clarified them that i placed orders for my personal consumption and i hold only one account. Bigbasket team fail to prove that i placed commercial purpose or that i hold multiple accounts. They are also denying to provide my wallet balance of 3500. I have been sending multiple emails to bigbasket customer support team since last 20 days but i am not getting proper response.
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