Bigbasket.com — Unethical Behaviour of customer support executives

Yesterday night i paused milk subscription from 10th July' 2021 to 18th July' 2021 between 7 to 8 pm in evening. Dont remember exact time as there are better things to do. Today when i received milk in the morning then rather than accepting their mistake they are saying because it was done after 10. but i have been telling that i did it early as i sleep early. Their app always has some issues or the other. their milk deliveries are never on time. i shared the screenshot as well to their support team which is showing in my app that from 10 to 18 it is paused. still the team is not ready to accept. i understand they are bound by what app is showing them, but there might be technical glitch. why will the customer lie, that too long time customer who has been ordering since years now. on top of that all their executives are always too lazy to reply. imagine me talking to 4 executives to get this sorted but still no resolution. eventually i had to delete all subscriptions.