[Resolved] Bigbasket.com — Unnecessary

kirudinesh

from Mohali, Punjab

Nov 13, 2022

Address:

Online

Sir I ordered on 11 th November. And my order schedule on 12 th November till 9.pm
Unfortunately.my order not delivered on schedule time then u rase complent then they give me 5 percentage delivery guarantee cash back and my order rescheduled on 13th November.
But today's I received mail that my order again rescheduled due to not attempt call .
While no call received from your side.
What is delivery guarantee in BigBasket?

What is WYSIWYG Guarantee? As per the guarantee, Bigbasket promises 100% Order fulfillment. If they could not deliver all the products ordered, your bigbasket account would be credited with additional 50% of the order value for all the undelivered or partially delivered items.

Give me above guarantee. And deliver my product today
Otherwise I go for consumer court

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Dec 22, 2022

Complaint marked as Resolved

BigBasket.com customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2022

BigBasket.com Customer Care's response We are sorry for the inconvenience caused, request you to share us the registered contact number. We will have this checked and assist you.