[Resolved]  Bigbasket.com — unprofessional and fraud bigbasket

I have placed an order on monday night with bb, it was to be delivered on sat evening, bb got entire 5 days to fulfill the order, still it cancelled my order before 24 hrs. If the items were out of stock why did they took my order. They could have also cancelled my order on tue or wed but they chose to cancel it just before 24 hrs. I have not seen any organisation running so unprofessionally. I understand we are all under crisis right now due to corona, even i am working from home and making sure my client doesn't get effected. If not the same dedication, still i was expecting some sort of professionalism. Bb is the worst app ever and the employees they have hired are the worst of all. When i called the customer care rather than resolving the issue the guy told me i don't understand your frustration madam and what resolution you want, he was asking me questions rather than providing any resolution. That was pathetic. Rather than hiring srk for promotion bb cd do better investment in updating their employees. Also bb is a fraud. I have done my payment on 17/03/2020 today is 21/03/2020. Its been 5 days they have kept my money and now the money is refunded to my bb wallet and not to the source of payment. Have some shame big basket.