Ref. : Pick-up Order ENKPO[protected]
I had complained to your customer service cell and explained that against my order for Sula Chenin Blanc RESERVE I had been supplied the ordinary Sula Chenin Blanc - this despite the Bill showing Chenin Blanc Reserve.
This was delivered in a soft sealed pack at the gate at night.
On opening the sealed pack next morning I found that I had not been supplied the Chenin Blanc Reserve but the ordinary variety.
In the chat that followed with your customer service on 14th Sept it was confirmed that the incorrect supply would be picked up the same day and I would in due course be credited with the cost to Big Basket wallet for use in future orders. I also received a SMS at my mobile number the same day providing me with the details of the above Pick-up Order.
Strangely at around 4.30 p.m. I received a call from [protected] advising me that I had been incorrectly advised (in the chat and in the SMS that followed) that the wine bottles would be picked up and that I should have asked for open delivery etc. etc. etc. Very typical 'bazar' attitude - customer is always wrong.
The position is very simple : BB has failed to take back the incorrect supplied bottles and failed to abide by the very fair agreement reached with your customer service executive and confirmed by SMS.
The TATA ethos seems not have trickled down to your ground staff. Can never imagine something like this happening with Amazon or Flipkart.
Since I will not be risking ordering further from BB I have asked for my account to be immobilized (or whatever it is you call it) and this has been confirmed in my chat with you.
Shopna Gupta
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