[Resolved] Bigbasket.com — delivery charge was not returned when they failed to deliver the item as promised | |||
The order number #bbvo[protected] suppose to be delivered on 15th aug before 9am. There has been a damaged item, hence i rejected the delivery. They promised me to send the item in another one hour and di not happen. Later i came to know that this has been cancelled and rescheduled for tomorrow. Even though they charged me 30rs as delivery, this was never accounted and did not return on late delivery. I assume that this is not the first incident. Bigbasket do not have any mechanism to manage the delivery charge taken from customer in case it is cancelled. This is a clear cheating. Many customers might have end up paying unnecessary. Was this information helpful? | |||
Sep 27, 2018 Complaint marked as Resolved BigBasket.com customer support has been notified about the posted complaint. Verified Support Aug 26, 2018 BigBasket.com Customer Care's response Spoke to cm regarding the complaint where order was cancelled due to ops issue. Cm was really disappointed regarding order cancellation and delivery charges which was not credited back to Bb wallet when the order was cancelled. However, apologized and informed cm about the delivery charges policy and split order reason. Also, voucher cashback policy when the order gets cancelled. However, cm was not willing to speak anything and does not wants us to do anything. Also, ask flood amount to be used. informed cm not possible disconnected the call. Hence, no action taken and close the case.
Verified Support Aug 26, 2018 BigBasket.com Customer Care's response Spoke to cm regarding the complaint where order was cancelled due to ops issue. Cm was really disappointed regarding order cancellation and delivery charges which was not credited back to Bb wallet when the order was cancelled. However, apologized and informed cm about the delivery charges policy and split order reason. Also, voucher cashback policy when the order gets cancelled. However, cm was not willing to speak anything and does not wants us to do anything. Also, ask flood amount to be used. informed cm not possible disconnected the call. Hence, no action taken and close the case.
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