[Resolved] Bigbasket.com — delivery issue and poor customer service, quality

Rubs333

from Chennai, Tamil Nadu

Address:

560037

I am tired of escalating, no resolution however they update resolved for all.

Today my slot was at 0600 to 0800, however bb changed it without intimation. When connected with customer care it was stated that there was a security issue in my apartment however when on conference call with the delivery person statement was different as he said he couldn't reached me, so he didn't came to my address.

So it is clear that story was made to excuse for their own.

If delivery can be done on base of mobile number why address is required to mention?

Customer care take 4 minutes to chat or respond call hold time is 4 mins too.. Customer care has zero knowledge of own products or services.

When i requested to cancel my order it is asking 30 rs charge, where i have not changed my delivery slot bb changed on own, than why i should pay? I can't seat at home as per bb convenient time.

Always there are problems with quality and delivery.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Feb 13, 2020

Complaint marked as Resolved

Not all resolved, wrong update why

BigBasket.com customer support has been notified about the posted complaint.

Feb 13, 2020

Updated by Rubs333 Unable to add pic, as after this complaint I have received sub standard products delivered at my address despite of I wrote to cancel the orders as the slot was rescheduled by big basket not me. And Also slot was given by them was 1130 to 1330 but received at 1340, can expect a response from consumer.