[Resolved] Bigbasket.com — frozen food products was delivered completely defrosted and warm! | |||
I became a new customer last week with bigbasket. I ordered 1l box of ice cream, and the ice cream was completely defrosted and looked like water. I also bought 1kg of frozen already chopped chicken. Again, the chicken was completely defrosted, and very warm feel to it. When i checked the delivery van from bigbasket, there wasn't any cooling or freezing equipment for transporting any frozen or chilled food products. I was very shocked and also disappointed with this service from bigbasket. Please find attached photos from delivery van, defrosted ice cream and chicken. Was this information helpful? | |||
Sep 27, 2018 Complaint marked as Resolved BigBasket.com customer support has been notified about the posted complaint. Verified Support Aug 26, 2018 BigBasket.com Customer Care's response Very sorry for this experience. Could you please help us with your order number we'll check and assist you. We're unable to retrieve your order details with your name.
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