[Resolved] Bigbasket.com — oil extra virgin - orders that I did not place

hbauer

Website:

bigbasket.com

10/28/18
You sent me an email saying my order was cancelled. Well I have never ordered anything from you and did not set up and account with you.
After letting you know about this. Three (3) or four (4) more orders showed up in my email. I did not order anything from you. I asked you to cancel any account related to my Email but in stead you sent an email back to me asking me to give you my phone number or to call you in India,
If you have my information why don't you call me? Who would order $519.00 of extra virgin oil and what kind of company would process it, then send more messages to me about orders that were not there before I emailed you about a cancelled order that I did not place or order.
BMOO[protected]

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Dec 5, 2018

Complaint marked as Resolved

BigBasket.com customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2018

BigBasket.com Customer Care's response Very sorry for this experience. Could you please help us with your order number we'll check and assist you. We're unable to retrieve your order details with your name.