Bigbasket.com — order no : 36529139

Address:	Bangalore, Karnataka, 560035
Website:	bigbasket.com

I raised on complaint on big basket customer care on 7 th march 2018 about having a negative balance of inr 562 in my account. After trying to reach their customer service for several days i finally get an answer from them saying i did not pay for the order. I had selected for cash on delivery and had paid in cash to the delivery guy. However they say i did not pay. This is clearly cheating the customer. Even after paying i am being told that i did not pay. Dont they check or verify with their delivery guys. Since 7th march i have been trying to reach out to them. I keep waiting for hours for them to assign an agent to help me. When i finally give up they assign an agent who waits for a minute and closes. Today somehow i got one agent who just left the conversation the moment i started complaining. This is a very pathetic customer service from big basket. Their calling facility doesnt work. Only way to reach out to them is via chat which is useless.