[Resolved] Bikanervala / Bikano — Inefficient online delivery service and substandard customer service

shubhi.66

Address:	New Delhi, Delhi
Website:	www.bikanerwala.com

I ordered a Diwali gift package from the company's online delivery website to be delivered before Diwali in faridabad. I made the order on 23rd Oct with the understanding that if I ordered before 25th Oct, the company would guarantee to deliver the package before Diwali (as mentioned on their website). My package was delivered at the wrong address (in Gwaliar instead of Faridabad) and the poor customer service did not take my complaint seriously. As a result, . my package arrived 2 days after Diwali and in an incomplete state.
The package I ordered and paid for contained a box of sweets, a card and a candle but the late delivered package only had sweets.

Was this information helpful?

No (0)

Yes (0)

Dec 22, 2016

Complaint marked as Resolved

Bikanervala / Bikano customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2016

Bikanervala / Bikano Customer Care's response Dear Shubhi, we regret for the inconvenience caused. Kindly share your contact details so that our team can get in touch with you and look into the matter.
Thanks/Bikanervala

Mar 20, 2017

Updated by shubhi.66 Hi, My email address is shubhi.[protected]@gmail.com. I would like the team to contact me over email only.

Thanks,
Shubhangi