Bikanervala / Bikano — online order placed for rakhi special and paid in full in advance but never delivered and customer care not responding now

I placed an Online Order with Bikanerwala for Rakshabandhan and PAID FULL amount in ADVANCE on 02 Aug and estimated delivery date of 09 Aug was provided to me.

The order was never delivered.

When I contacted Bikanerawala Customer care regarding this, I was told that Order has been delivered by their delivery partner 'Bluedart'. I told customer care executive that its false information and order is not delivered at all - I was assured by customer care executive that this will be escalated to their higher management and I will be provided a refund.

Since then I haven't heard anything back regarding the refund. No response to my further emails or phone calls made by Bikanerwala.

This is a breach of trust and a case of cheating as I placed order, paid for it, but never received the goods!

Order ID 15076139 still shows in Dispatched state...