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Billdesk — About payment for tata sky

Humne 2 may aur 3 may ko tata sky ki booking ke liye payment kiya tha phone pe ke through, 2 baar amount to debit ho gaya mere account se pr booking koi nahi hui hai Tata Sky Mei.. Aisa Kyu
Aur aab hum apna amount refund chahte hain account Mei vapas so please help ki aur bataiye ki.. How can I cancel my bookings and kitne time Mei rupey refund honge account Mei
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