Billdesk — amount got deducted from my bank account but electricity bill is not paid

Address:

Muktsar, Punjab, 152026

I had made a net banking transaction of rupees 5709/-. But transaction got failed and on the billdesk page i got an error with message ("please try later"). But amount got deducted from my icici bank accout. Later i checked with bank, they said transaction is successful, please check with merchant.

Below are the details of this transaction. I request you to refund the amount of rupees 5709/- deducted from my bank account.

1. Transaction id : [protected]
2. Date and approximate time of transaction: 26-aug-2018, 08:57 am
4. Bank name : icici bank
6. Payment gateway : bill desk
7. Amount in rs. 5790/-

I tried calling on below nos mentioned at link (https://billpayment.pspcl.in/pgBillPay.aspx?uc=BillPayAdvance), but no one is picking up the phone.
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