Billdesk — amount was debited from my bank account but bus tickets not booked from utc.online.com

Address:	Pauri Garhwal, Uttarakhand, 246174
Website:	UTC Online utconline.uk.gov.in

Dear sir,
I made online payment through online banking using my debit card of state bank of india on 12/12/2018 to book a ticket o[censored]ttarakhand govt bus service through their official web - utconline.gov.in but during the online payment the amount was deducted but ticket not booked because of error in transaction. Shown error was: reasons: sorry! We are unable to process your transaction. Please contact us at [protected]@billdesk.com for any queries. So please i am request to refund the amount please refund it earliest.
Details -

Transaction details
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Account number : [protected]
Transaction date : 12/12/2018
Transaction amount : (Inr) 256.80
Transaction type : dr