Billdesk — aviva insurance payment debited not received by insurer

Address:B-202 Isha Emerald Society, Bibwewadi Lullanagar Road, Pune, Maharashtra, 411037

I had made a payment to renew my aviva policy online. Below are the details of the payment.

Date of renewal premium paid: 11th dec 2019
Mode of payment: net banking
Bank name: icici bank
Transaction reference number:[protected]

Aviva has not received this payment and my policy has not been renewed.

Amount has been debited from my bank and seems there was an issue with billdesk payment gateway.
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I have done the payment for recharging my Jio phone number through Google Pay UPI. Rs. 349 money got deducted but recharge was not done.
Could you please look into the issue and refund my money.

Details below:

Payment done on : 05th December 2019 11:18 pm

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