Dear Sir/Madam,
I would like to state that today (15/10/2021) at 10.00 PM I tried to pay my monthly electricity consumption bill to Calcutta Electricity Supply Corporation (CESC) in online transaction mode via BillDesk payment gateway using Bank of India Debit card (VISA). But I am afraid that the process did not succeed. Despite the bill amount (1970/-) has been debited from my BOI A/C, it is showing that CESC could not receive it. After the payment process, when I found that the bill amount has been debited (through an SMS from BOI), CESC floated a message on their official website (https://www.cesc.co.in) that they did not receive it and payment failed!
I request the support team to please look into this issue as quickly as possible. If the pending transaction can not be processed further, kindly refund my specified amount. I am mentioning some details below which may require to solve the issue,
CESC LT consumer details------
Customer ID:- [protected]
Name:- Debdas Rakshit
Billing month:- September 2021
Due date:- 18/10/2021
Amount:- 1970/-
Online transaction details-------
Card:- BOI VISA Debit card
Card no:- XX7312
BOI A/C no:- XX3563
Debited amount:- 1970/- to my A/C from POS-Calcutta Electricity
Time:- 10.00 PM
Date:- 15/10/2021
I am not willing to enclose my card and A/C no. here. So I am keeping it confidential using 'XX_last4 digits' notation. For further communication, here is my Email ID:- [protected]@gmail.com
Hoping for a positive response.
Thanks & Regards,
Debamalya Rakshit Was this information helpful? | 
