Billdesk — citi bank credit payment status showing as pending

Address:

560064

I team,
I had made payment for citi bank credit through bill desk but the amount is debited from my account and status showing as pending. Can you please check either transaction is success or not.

Icici bank account from which amount paid:[protected]
Citi bank credit card: [protected]
Amount: 30000
Paid on oct 31 st 2018 12:30 pm
Contct; [protected]
Date: 31/10/2018

Please find the below message from my savings bank saying that amount got debited.
Dear customer,
Greetings from icici bank.
You have made an online payment of inr 30000.0 with transaction id [protected] towards payee bill desk from your account xxxxxxxx8354 on oct, 31, 2018 at 12:49 hours.
In case you have not done this transaction, please call on [protected].