[Resolved] BillDesk — electricity bescom payment failed but account debited

 
4 Reviews
Ahad Euphoria, Bangalore South, Karnataka, India
 shubhajoy biswas on May 8, 2019
I made an online payment of 2000 inr for bescom via billdesk. The transaction failed, but hdfc bank account is showing 'withdrawl' of this amount.

Our payment to bescom monthly bill from bescom online services portal https://www.bescom.co.in/SCP/MyAccount/QuickPayment.aspx was made using billdesk internet banking option, and successfully paid from our hdfc bank account.

But we received a "failure" from billdesk as shown in attached picture, but our savings a/c has been debited.

Please look into this.

electricity bescom payment failed but account debited
Complaint marked as Resolved May 9, 2019
The payment is now posted and updated in the Bescom site against my apartment.

Complaint Status


[May 08, 2019] BillDesk customer support has been notified about the posted complaint.
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

Hi Team,

Please check below or attached screen shot reference and let us know the transaction status .

Dear Sir

Please check i paid Rs 12580 for account number [protected]. Amount is deducted but receipt not received. Please check details below

Narration Refrence Number Date
QHDF[protected]-
PUNJAB STATE ELECTRI[protected]-2019

I have recharge a 149rs of jio prepaid mobile no [protected] my balance was deducted but recharge has not done. I have confirmed from bank that amount debited. So request you to please process it.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    6%
    Complaints
    2228
    Pending
    0
    Resolved
    130
    location
    515, Atma House, Ashram Road, Ahmedabad, Gujarat, India - 380009
    BillDesk - electricity bescom payment failed but account debited