Billdesk — failure to process bescom bill

Address:	MANJUNATHANAGAR, 560010
Website:	Billdesk

I tried to pay bescom bill of inr 1531 through billdesk on july 22, 2019 at 10:41 using sbi debit card. The amount of 1531 got deducted from my sbi account but the billdesk notifies that transaction failed due to pbe10002-invalid credential. I tried to find out what is meant by pbe10002 and found out that it is an instruction from the bank not to honour the payment. I have sufficient balance to process the payment. I am not sure why the payment was not honoured by sbi through billdesk. Hence, i request you to kindly resolve this at the earliest and see that the amount is credited back to my sbi account.

I have attached the image of the error for early processing and resolution of the error.

Thanks and regards,
Dr. Rajesh