Billdesk — lic payment billdesk error but money already deducted

I tried to use bill desk to make lic policy payment, and money got deducted from my bank account but bill desk screen errored. Below is the sms reference i got. Please refund back my money

Dear customer, your account xxxxx has been debited with inr 9, 814.00 on 12-apr-18. Info: bil*[protected]*april lic*l.

I have never have had this issue before and the website is less helpful to even give a contact information message or phone number for the issue. Please resolve this issue immediately and refund the amount at the very earliest.