[Resolved] Billdesk — payment failure to air-india

pandya.jaimin91

from Delhi, Delhi

Address:

Junagadh, Gujarat

I had tried to book airindia flight tickets online and made payment of Rs.74960 through SBI Debit card on POS 00005078 at Billdesk.com_BillPay IN txn#[protected] dated[protected] at 09:59pm, but tickets are not booked and amount has been deducted from my account. kindly refund the amount as soon as possible or else i would have take strict actions towards billdesk.com and complain about it in consumer forum. Hoping for a reply soon.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Santosh Jee

from Delhi, Delhi

Sep 11, 2021

I booked a ticket which costed me INR 2591. My bank suggested that payment was successful and it redirected me to Air India website, where i found an error message "There has been an error with your request". P_0004 - Payment Authorization Failed.

I twice spoke to customer service. One said your booking is done and he also told a PNR no.. Then he said your ticket confirmation is pending and i am directing you to ticketing department. After 25 mins of call hold, it automatically got disconnected. I again tried for a call, another representative told me the same number but he said it was not my PNR no. but my booking no. He said Air India has not received your payment and i am transferring your call to ticketing department. I insisted to connect me to one of the representatives. I again was put on hold for a long time and call was dropped again. Please resolve this issue asap, else i will be forced to initiate legal proceedings.