Billdesk — payment to bajaj allianz - rs.10015 to billdeskutil order id - ppt[protected]

Dear team,
My transaction of rs.10015 to billdeskutil under order id - ppt[protected] on date and time[protected]:41 was successful. I got successful confirmation from paytm and payment is recorded in credit card statement - could you please do needful in refunding the amount

Below team from bajajallianz have denied me a policy on account of not recieving payment from bill desk. Please find bajaj allianz team

Ketan. [protected]@bajajallianz.co.in ;
[protected]@bajajallianz.co.in;
Trace no: 6364147
Module reference -6203304
Pg ref no - ppt[protected]
Product code 9961
Date and time[protected]:41
Amount - 10015
Payment gateway billdesk
Payment mode - online-billdesk
Card type - imps_billdesk
Partner id[protected]

Could you please do needful in refunding the amount to customer - [protected]- naveen