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Billdesk — unexpected error message popped up for the transaction made!!!

Address: Block B-7,Flat-1,IOC Quarters,S.A.F.Games Village,Koyambedu,Chennai,Tamilnadu., 600107

I have made a transaction of Rs.48, 057.35 through Internet banking From HDFC Bank through Bill desk Gateway to NPSTRUST on 31.03.2020 at 13.10Hrs, But once after putting the OTP for the transaction, An Unexpected Error Message came at the NPS Portal website, But the Amount was debited from Bank and while tracked with the NPS-Customer care, They were informed that you have to check with Bill desk Gateway.Kindly guide me to sort out this issue.

The refernce number from Bank is[protected]

The Narration Number from Bank Statement is SHDF[protected]-BILLDKNPSTRUST

Note:The screenshot of the popped up web attached as Photo.

Regards,
NAGULAN.K.M
Mob:[protected]
+1 photos
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Comments

Dear sir .our credit card payment will pay in UPI Id of [protected]@hdfcbank...but the merchant will receive our amount of 25000..please refund me amount immediately

unexpected error message popped up for the transaction made!!! - Comment #3670377 - Image #0
Reply
Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
Reply
I payed HDB Financial services emi of amount Rs.1508/-on 3rd April 2020, the transaction failed but the amount is deducted from my account. I haven't received any transaction ID for the payment. It states to retry the payment .Please give me the refund.

unexpected error message popped up for the transaction made!!! - Comment #3671676 - Image #0
unexpected error message popped up for the transaction made!!! - Comment #3671676 - Image #1
Reply
Ref no.[protected]/upi
amount has be debited what is the reason?
Reply
I paid contribution of 5011 rs to nps trust through billdesk through gateway by internet banking on 9 th April 2021, I have not received money in nps account, but it is deducted my from hdfc bank account, kindly help

unexpected error message popped up for the transaction made!!! - Comment #3822711 - Image #0
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