Billdeskutil — recharge of jio not done

I have reacharged my jio no [protected] through jio.com app using paytm option for plan of rs 499/- and i got the confirmation message from paytm that they have made the payment to billdeskutil but eventhough the jio recharge has not been done. I have contacted paytm cutomercare but they said that they made payment to billdeskutil. So please kindly solve my problem. I did recharge of my jio no from the shop so please send the money back to my paytm wallet.
Transaction id [protected]
Transaction date oct31, 2017 15:42:20
Billdesk order no jpt[protected]
Pls check your application and send me the confirmation rewarding the same.