RESPECTFULLY SHOWETH:
I, the undersigned complainant, wish to submit the following details for your consideration:
1. Details of Purchase : On 7th November 2023, I purchased two 20 liters Bisleri bottles from the authorized distributor, SATNAM ENTERPRISES, located at 49-B, Krishna Nagar, Mathura. The bottles bear the manufacturing details as follows:
• Manufacturing date:[protected]
• Batch number: SE-307
• Manufacturer: SE BEVERAGES PVT. LTD., KHASRA NO. 69, VILLAGE SEHTA, RUNAKTA-KIRAWALI ROAD, TEHSIL KIRAWALI, AGRA-283105 (U.P.)
• Bar Code:[protected]
• Lic.No. [protected]
• CM/L – [protected]
Photocopies of the purchase receipt and other details are attached and marked as Annexure-A
2. Allegations and Grounds of Complaint :
a) Upon consuming the water from one of the aforementioned sealed bottles, I discovered impurities and foreign substances, contrary to Bisleri's claims of rigorous 10 STEP QUALITY PROCESS and 114 TESTS, as well as adherence to the quality guidelines set by the Bureau of Indian Standards (BIS). My health, particularly compromised due to using the water enclosed in a Bisleri packaging, the complainant contracted Typhoid and subsequent Hepatitis-A, accompanied by liver inflammation, as diagnosed by a medical professional. The doctor advised the complainant to consume clean water, and it was disclosed that the complainant had been using Bisleri water prior to falling ill. Upon inspecting another sealed Bisleri bottle at home, visible impurities were discovered, indicating potential contamination, a matter that stands as evidence before this esteemed Forum.
b) In light of the aforementioned circumstances, I assert that Bisleri International Pvt. Ltd. has engaged in misleading marketing practices, selling a product that fails to meet the proclaimed standards of purity and safety as portrayed in their advertising, leading to tangible harm to consumers' health and well-being.
3. Deceptive Marketing and Compounded Medical Harm : In addition to the complainant's health adversities, it is imperative to note that the complainant's family members also suffered from illnesses including Typhoid, thereby incurring substantial financial costs and enduring physical and mental anguish due to the consumption of the aforementioned water.
4. False Advertisement and Consumer Deception: Bisleri's false assertions of purity and regulatory adherence, accentuated in their advertisements, mislead innocent consumers, thereby attracting them to purchase a perceived high-quality product at a premium price, hence constituting a fraudulent and deceptive act.
5. Unresolved Grievance: Despite my earnest attempts to seek redressal through Bisleri's toll-free complaint number, Ticket No:[protected], the resolution of the issue remains pending, manifesting disregard for consumer welfare and rights.
6. Prayers and Relief Sought :
a. Immediate refund of the purchase amount for the defective products.
b. Compensation for mental agony, health risks, and financial loss incurred due to the consumption of adulterated water.
c. Prosecution and punitive action against Bisleri for the dissemination of false and deceptive advertising.
d. Mandated rectification and quality assurance measures to prevent the recurrence of such incidents.
In view of the grave harm incurred by the complainant and the blatant violation of consumer rights, I beseech this esteemed Forum to adjudicate with due diligence, providing redressal and ensuring the safeguarding of consumer interests in accordance with the prescribed laws and regulations.
Thank you for your prompt attention to this matter.
Sincerely,
Dated: 23.11.2023
NARENDRA KUMAR GOSWAMI (Advocate)
Enrollment No. UP06653/14
Mob. [protected]
Email : [protected]@gmail.com
Bisleri International customer support has been notified about the posted complaint.
Just pathetic from the Bisleri company and the way they are managing consumer issues with no response since the last 4 days.
The judicial and govt authorities should teach them a good lesson on managing consumers.