Blue Dart DHL — Late delivery of important document by blue dart - dhl courier

Address:	New Delhi, Delhi, 110045
Website:	www.bluedart.com

Blue Dart-DHL Couriers booked a document weighing 2 KG to the Executive Engineer, Chennai Central Electrical, Central P.W.D, Shastri Bhawan Chennai on 18th Dec 2015 vide Consignment note number [protected] from Jana Cinema Complex, Jana Peru, Delhi and was assured to be delivered by the following day 12.00 Noon on 19th Dec, 2015. Today 23/12/2015, 11:25 AM the document throe online tracking is showing delivered status at Chennai on 21.12.2015 (Tracking details attached) The outlet where I booked the document Jana Cinema Complex, Jana Peru, New Delhi 110058 is making excuses that it was a holiday on 19.12.2015 hence the delivery was not possible on 19th Dec, 2015 It was extremely important document. The documents contained our Tender document which because of delayed in delivery has resulted into a heavy profit losses tuned to an amount of RS 53, 98, 258/- (In words Rupees Fifty Three Lagos Ninety Eight Thousand Two Hundred Fifty Eight Only ) Its disturbing to note such a pathetic service from such a world renowned courier company. Apropos to the matter we have following question to be answered by the courier company: 1. Was the Blue Dart-DHL courier not aware prior to booking the courier that it was a holiday on the following day on 19.12.2015? Had Blue Dart-DHL not assured us of kg the document on 19.12.2015 we would have sent someone across personally by flight? Such was the importance of the document to us. 2. How do the Blue Dart-DHL courier propose to make up the heavy losses of RS 53, 98, 258/- (In words Rupees Fifty Three Lagos Ninety Eight Thousand Two Hundred Fifty Eight Only ) borne by our company? 3. It has also resulted in loss of our prestige and reputation amongst our competitors. All of our contemporaries kept on waiting for the document of M/s Bharti Refrigeration Works which never got reached due to false assurances of Blue Dart-DHL. Hence why we should not follow a lawsuit for defamation against Blue Dart-DHL. We are hereby attaching the courier AWB slip and tracking details as on 22.12.2014 as a documentary proof for your perusal and consideration Sincere Regards Narender Chowdhary General Manager Bharti Refrigeration Works A-97, Gali No 3. Dashrathpuri Main Dabri Palam Road New Delhi 110045 Mobile: [protected] /[protected]