Blue Dart Express — complaint about courier of my loan demand draft

This is with reference to blue dart service not delivering my dd from hdfc bank since 5 days they updating status as out of delivery and dept/ext required.. They have never called me and when i taken ref. No from bank and ask them to update my number they have not updated and mr. Ashish customer care with emp id: t10379 asking me to forget ur parcel and will deliver it after 2 days.. They behaviour toward customer is not satisfied.. When i ask him that ur delivery boy not called me in 5 day any reason.. He said bank instruct them not to call customer. I request blue dart higher authority plz look at customer satisfaction level is very poor.. Because of all this iam asking my bank to cancel my loan as i not get money on time. And now iam paying processing fee without any use of money.. Bill no.. [protected].