Blue Dart Express — complaint about the delivery

Hi, i orders a dryer from purplle.com my waybill no. Is [protected] and it was scheduled to be delivered by 25th november 2017. On 25th i got the message from bluedart that my order is out for delivery but the shippenmt didn't took place and in the evening of 25th i got a phone call from your delivery man that he didn't noticed my parcel when passed near my location he told that my parcel was kept down in his bag so he forgot to deliver it to me so he promised to deliver it to me by 26th but i got a text message from you that my order is not delivered because i wasn't available to take it. It is a very bad experience with you how can i get this type of message when its your delivery man's fault. I am very disappointed by your service please look towards it and take some actions that this type of things never happens again with any one and make some arrangements to deliver my parcel with a sorry for all this fakeness.
Thank you
Saquib khan
Mob. No. - [protected]