Blue Dart Express — complaint against blue dart, chennai adyar branch staff for arrogant attitude towards customer

Address:	600041
Website:	Blue Dart Couriers

Sir,
I was sent a policy by kotak life insurance, mumbai through blue dart courier, on 11.9.2017 to my chennai address, by awb no. [protected].

On 16.9.2017, i received a call from blue dart adyar branch and a person spoke saying our address is incomplete. I mentioned my full address and this was found to be my correct address. To this same address, blue dart had delivered letters earlier many times and i still have that proof.

But in spite of my pleadings, the person was quite arrogant and did not listen to me and also did not know how to speak to a customer.in spite of my giving the full address including the house name, she threatened to return the policy, stating that it is incomplete.
When i said, if the policy is returned in spite of the full address, i may appeal to your head office, the person said "you can complain to any body and do whatever you can, i am returning the letter to kotak, mumbai".

So far, i have not received the policy and i fear that the policy would have been returned for no fault of mine, as threatened by that blue dart representative.

Such is the belligerent attitude of the adyar branch employee of blue dart towards the customer which spoils the reputation of the company, and i request the management of blue dart to act swiftly to redress my grievance as a customer and ensure that not only the staff concerned tenders apology for the indifferent attitude, but also the policy is sent to me at the earliest.
I await your response asap, and will decide on launching consumer complaint to the appropriate forum. I fervently hope the management will take quick action on my above complaint and render justice to me.

Thanks and regards,
Piravi