Blue Dart Express — complaint regarding management behavior in mudigere branch

Address:

K.M ROAD BEILGOLA Near Court Beilgola next to gov hospital, Mudigere, Karnataka 577132, 577132

My icici bank parcel had been delivered to mudigere blue dart, the courier boy politely asked us the distance is too much for him to come so i asked him to keep the parcel with him and said him i will only collect.
Next day i went and waited for an hour nobody was there, there was no phone number on board when asked localities they said the manager he was in another office apart from the regular office, so i went to another office to collect. He misbehaved with me was abusive and and very rude behaviour.
So i request either to take strict action on him or terminate him and replace with professional.
This has happened with so many people he keeps the parcel for 2 to 3 days.
This is really bad and it may affect your rating and service.
When asked icici even they said they will terminate the tie up