Blue Dart Express — consignment not delivered even reached location a week back

Address:

Khordha, Odisha, 751019

The consignment has arrived at Bhubaneswar on 03 Mar but not yet delivered. No official number can be accessed. I feel it is very poor standard of service, that a small packet cannot be delivered after a week of arriving in location where the city is 10 Km in length and 4 Km wide. False notes posted as "out on delivery" etc. Totally unacceptable standards. I have sent eMail but still no action. Can the CEO intervene please? Details of consignment as under :-

TrackDart ™ - Tracking Details

Waybill No : [protected]
Reference No : [protected]
Pickup Date : 28 February 2018
From : Navimumbai
To : Bhubaneswar
Status Need Department Name/Extention Number

Status and Scans
Location Details Date Time *
Waybill No : [protected]
Bhubaneswar Undelivered Shipment Held At Location 07-Mar-2018 15:27
Bhubaneswar Need Department Name/Extention Number 06-Mar-2018 18:02
Bhubaneswar Shipment Out For Delivery 06-Mar-2018 16:38
Bhubaneswar Delivery Delayed 05-Mar-2018 15:09
Bhubaneswar Need Department Name/Extention Number 03-Mar-2018 15:58
Bhubaneswar Shipment Out For Delivery 03-Mar-2018 14:54
Bhubaneswar Shipment Arrived 03-Mar-2018 09:25
Bhubaneswar Shipment Arrived 03-Mar-2018 09:24
Air Hub In Bbw Shipment Further Connected 02-Mar-2018 22:34
Air Hub In Bbw Shipment Arrived 02-Mar-2018 21:29
Air Hub In Bbw Shipment Arrived At Hub 02-Mar-2018 18:38
Mumbai Hub Network Issue, Will Impact Delivery 01-Mar-2018 12:18
Mumbai Hub Shipment Further Connected 01-Mar-2018 10:58
Mumbai Hub Shipment Arrived 01-Mar-2018 03:48
Nahur Mini Hub Shipment Further Connected 01-Mar-2018 03:07
Nahur Mini Hub Shipment Arrived 01-Mar-2018 03:03
New Bombay Shipment Further Connected 01-Mar-2018 00:22
New Bombay Shipment Arrived 28-Feb-2018 17:43
* - 24 Hr Format