Blue Dart Express — Consignment not delivered for 5 days and no intimation by Bluedart. Entering wrong details in tracking sheet.

Address:	620001
Website:	www.bluedart.com/servlet/RoutingServlet

The consignment [protected] was booked for me from eMudhra, Bangalore to my address in Trichy on 2nd June 2017.
I was not aware of the cosignment being sent thro' Blue dart or the consignment no. However as scheduled the consignment has reached on 5th June, but it was not delivered to me. There was no phone call from any one from Blue dart.
I am residing in Karumandapam, Trichy-1 a prime location of Trichy city and I am regular customer of Bluedart and to mention a sample [protected] was my last transaction received at the same address in April 2017.
But surprisingly this time some one found this address to be insufficient and has been entering my address as incorrect and no landmark etc etc, and did not even bother to inform at my mobile no entered in the package..Moreover as seen in the tracking (attached below) the area is wrongly mentioned as KK nagar (620021), where as I am residing at Karumandapam.
Having contacted the sender at Bangalore by chance on 9th June, I got the consignment no., and as per the tracking called, BlueDart, KK Nagar, Trichy at [protected], and was given the Main office no in Trichy Thillainagar. But both the given nos 2750193 and 2750230 were not answering and I had to go all the way to this office to collect the consignment myself.

All this was due to the reckless behavior of someone at Blue Dart, Trichy. And the person at the counter when I told that I want to submit a written complaint was not at all worried and was showing me the toll free no. I am very much discouraged by this reckless behavior of your staff and demand that you make a through inquiry and take proper action on this person, and provide feedback to me on the issue. I am also copying this complaint onto customer complaints website and expect prompt and proper redressal.

Warm regards,
Martin Charles.
[protected]

Waybill No : [protected]
Pickup Date 02 June 2017
From Bangalore
To Tiruchirapalli
Status Consignee'S Address Incomplete/Landmark
Needed
Expected Date of Delivery 05 June 2017

Status and Scans
Location Details Date Time *
Waybill No : [protected]
Trichy Kk Nagar Undelivered Shipment Held At Location 09-Jun-2017 08:29
Trichy Kk Nagar Undelivered Shipment Held At Location 08-Jun-2017 08:06
Trichy Kk Nagar Undelivered Shipment Held At Location 07-Jun-2017 08:05
Trichy Kk Nagar Undelivered Shipment Held At Location 06-Jun-2017 08:11
Trichy Kk Nagar Consignee'S Address Incomplete/Landmark Needed 05-Jun-2017 15:05
Trichy Kk Nagar Shipment Out For Delivery 05-Jun-2017 10:39
Trichy Kk Nagar Shipment Arrived 05-Jun-2017 07:51
Trichy Kk Nagar Shipment Arrived 05-Jun-2017 07:46
Trz Service Centre Shipment Further Connected 05-Jun-2017 05:28
Trz Service Centre Shipment Arrived 05-Jun-2017 05:22
Salem Hub Shipment Further Connected 04-Jun-2017 03:23
Salem Hub Shipment Arrived At Hub 03-Jun-2017 07:42
Bial Hub Shipment Further Connected 03-Jun-2017 00:53
Bial Hub Shipment Arrived At Hub 03-Jun-2017 00:04
Pnr Service Centre Shipment Further Connected 02-Jun-2017 22:32
Pnr Service Centre Shipment Arrived 02-Jun-2017 19:19
* - 24 Hr Format