Blue Dart Express — courier not received but got the message

Address:

560078

Hi,

I have not received the courier, from icici bank, ref no : awb [protected],
Date : november 30/11/2018
The courier boy called for the location, and i have explained the location.
Later no courier has arrived,
But the status and message is specifying that the courier has been handed over to self. Please take proper action as it is the debit card from the bank.