Blue Dart Express — credit card delivery delayance and refusal to handover to recipient

Address:

Haridwar, Uttarakhand, 247667

Consg. Against awb no [protected] hasn't been delivered to recipient so far. It's been held at roorkee from last 6-7 days. The recipient to whom it was intended for went to your roorkee branch/depot with his id proofs but was refused to have his own belonging by your officers in-charge.
The recipient fail to understand that to whom you would deliver it if not to the recipient to whom it's been intended for.
Plz revert (Through e-mail - addressed hereinbelow and not via phone) if you can do something about it and if not the then plz do send it back to the sender.

Yashowardhan
Asst. Managrer
Log. Dept.
Finolex cables ltd, roorkee
[protected]@gmail.com